1. Introduction
SignDesk E-Sign ("we", "us", "our", or "Company") operates as a multi-tenant SaaS platform for digital document signing. This Privacy Policy explains how we collect, use, disclose, and protect your information.
2. Data Isolation & Security
Each company/tenant has complete data isolation. Your quotations, signatures, and client data are:
- Completely isolated from other companies' data
- Only accessible to your assigned administrators
- Encrypted at rest and in transit
- Never shared or visible to the platform or other organizations
3. Information We Collect
We collect the following types of information:
- Company information (name, email, contact details)
- Administrator credentials (username, encrypted password)
- Quotation data (client names, emails, document content)
- Signature data (drawn signatures, timestamp, IP address)
- Activity logs (who accessed what, when, from where)
4. How We Use Your Data
- To enable document signing and quotation management
- To send signed copies and notifications
- To maintain audit trails for compliance
- To improve and secure our platform
- To comply with legal obligations
5. Access Control
- Super Admin: Access to all platform operations and company management
- Company Admin: Access only to their own company's quotations and settings
- Clients: Access only to documents sent to them via unique signing link
6. Data Retention
Signed quotations and audit logs are retained for 7 years to comply with business record requirements. You may request deletion of your data at any time, subject to legal holds.